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Support / Helpdesk

Our support team is always ready to help you

The right support, at the right time!

As a CompuSoft customer, you have access to professional support that ensures your booking solution operates optimally – so you can focus on your guests.

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It is our highest priority to ensure optimal operation of your services

It is our highest priority to ensure optimal operation of your services

We understand how important it is for your services to run smoothly. That’s why our top priority is to ensure stable operations, high uptime, and fast support. As a CompuSoft customer, you get:

  • Access to support when you need it
    Phone support and 24/7 emergency assistance ensure that you can always get help, no matter the time.

  • Efficient case handling
    Our Online HelpDesk gives you an overview of your cases and quick resolution of challenges.

  • Industry-specific expertise
    With deep knowledge of the camping, tourism, and experience industry, we offer targeted solutions that ensure stable and secure operations.

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Our Support Principles

Our support ensures that your solution always runs smoothly. Our specialists are ready to assist you – in Danish, Swedish, German, and English – whenever you need it. We work according to these principles:

  1. Quick follow-up:
    Ongoing status updates via our online system give you a clear overview of your cases.
  2. Fast lane: 
    Urgent and minor issues are prioritized higher in the queue for fast resolution and minimal waiting time.
  3. Early warning – planning without surprises:
    You’ll be notified if busy periods arise, allowing you to plan ahead.
  4. Automatic notifications:
    You’ll receive alerts if there are any support delays, so you can avoid wasting time.
  5. Efficient tools:
    New support tools ensure faster handling of inquiries.
  6. Upgraded support:
    Our team continuously receives new knowledge and training.
  7. Effective error correction:
    We respond quickly and efficiently to recurring errors and questions to ensure stable operations.
  8. AI and video guides:
    More AI solutions and video guides will be implemented in 2025/2026 so you can find answers at your convenience.

Our Support Principles

Day-to-day support

 

If you have questions for our support team within our normal opening hours (every weekday from 9 to 16) there are several ways you can contact us:.

 

Follow one of the following ways to get help:

 

  • Write to CompuSoft HelpDesk
  • Call our support team at (+45) 63 18 63 18
  • Call our 24/7 support at (+45) 63 18 63 63
    (24/7 Support is invoiced according to current price list and your SLA)

 

On the form below you can see how to contact our support team.

Support outside our normal opening hours

 

You can always contact the on-call supporter via our 24/7 support. Please remember you must use your obligatory personal PIN code to get access.

 

Here's how you do it:

  • Call tel. (+45) 63 18 63 63
  • Enter your personal PIN and you will be forwarded to the on-call supporter
  • Questions for our 24/7 support Team are invoiced according to current price list and your SLA


You will find your PIN code at the top of the CompuSoft HelpDesk. It is a good idea to always have the PIN code close at hand, especially in case where you don't have access to your system.

Support during holidays

Remember you can always reach our 24/7 support team.


Due to Easter, Christmas and other holidays, our office and standard support is closed on the following days, however you can alwas get access to our 24/7 support on tel. (+45) 63 18 63 18:

 

  • April 17th, 2025 - Maundy Thursday
  • April 18th, 2025 - Good Friday
  • April 21nd, 2025 - 2nd Easter Day
  • May 29th, 2025 - Ascension Day
  • May 30rd, 2025 - 2nd Pentecost
  • From December 23th from 2pm 2025, to and including January 1st, 2026 - Christmas Holiday

 

Follow the steps mentioned in "Support outside our normal opening hours".

How to contact our support team

CompuSoft HelpDesk

 

As a CompuSoft customer, you have access to CompuSoft HelpDesk where you can send assignments, projects and questions online to our support team. The help desk shows you status of your projects and you can follow the process of each assisgnment. In case you have several ongoing projetcs or assignments, you can prioritize each one of them, so we know which are the most urgent ones. You receive e-mail or SMS notifications as soon there are any updates, and all replies are stored in the help desk file for future use. You need personal login to gain access.


Your can access the online help desk directly from the CompuSoft booking system under the menu item "Help". Alternatively, go to your browser and enter helpdesk.compusoft.dk.

 

Remote support via Teamviewer

 

Sometimes it might be necessary for us to connect to your computer in order to remote control your programs or your PC. For this purpose we often use the program TeamViewer.


You don't have to install anything on your computer. We connect online with your computer and thus we are able to see what is on your screen and to control your pc. This will provide you with a faster support. 
We never remote control your computer without your prior agreement.

Remote support via RustDesk

 

RustDesk is an alternative to Teamviewer. Sometimes we use RustDesk in stead of Teamviewer to remote control your programs or your pc.

 

You don't have to install anything on your computer. We connect online with your computer and thus we are able to see what is on your screen and to control your pc. This will provide you with a faster support. 
We never remote control your computer without your prior agreement.