How to contact our support team
Support / Helpdesk
Our support team is always ready to help you
The right support, at the right time!
As a CompuSoft customer, you have access to professional support that ensures your booking solution operates optimally – so you can focus on your guests.
It is our highest priority to ensure optimal operation of your services
We understand how important it is for your services to run smoothly. That’s why our top priority is to ensure stable operations, high uptime, and fast support. As a CompuSoft customer, you get:
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Access to support when you need it
Phone support and 24/7 emergency assistance ensure that you can always get help, no matter the time. -
Efficient case handling
Our Online HelpDesk gives you an overview of your cases and quick resolution of challenges. -
Industry-specific expertise
With deep knowledge of the camping, tourism, and experience industry, we offer targeted solutions that ensure stable and secure operations.
FAQ
What does CompuSoft do?
keyboard_arrow_downCompuSoft develops and delivers digital solutions for booking, ticketing, access control, and self-service. We build integrated systems that improve operations and guest experience – especially for campsites, holiday parks, attractions, and sports facilities.
Which industries does CompuSoft work with?
keyboard_arrow_downWe primarily work with campsites, resorts, water parks, swimming pools, attractions, museums, fitness and wellness centers, and sports facilities. In short: places where efficiency and excellent guest service matter.
Where is CompuSoft located?
keyboard_arrow_downOur headquarters is in Søndersø in the outskirts of Odense, Denmark, but we serve customers across Scandinavia. Our consultants and technicians regularly visit clients for onboarding, training, and service.
How can I contact CompuSoft?
keyboard_arrow_downYou can call us, email us, or fill in the contact form on our website. We’ll respond quickly – and are always ready to discuss your needs.
What makes CompuSoft different from other providers?
keyboard_arrow_downWe provide all-in-one solutions tailored to your industry. With high integration, flexibility, and deep industry knowledge, we help you run more efficiently and deliver more value to staff and guests.
How do I get support if I run into issues with my system?
keyboard_arrow_downOur support team is available via phone, email, or remote assistance. If a technical issue arises, we can connect directly to your system and resolve it – often while you're still on the call.
When is CompuSoft support available?
keyboard_arrow_downWe offer extended support during high season and regular hours the rest of the year. The latest hours are listed on our contact page and in your customer portal.
How do I contact your technical support?
keyboard_arrow_downSupport is available by phone or email. If you have a hosting or operations agreement, you can also use our direct support line to reach a technician quickly.
Can I get help with setup and implementation?
keyboard_arrow_downYes – our consultants assist with setup, configuration, training, and ongoing advice. You’re never left on your own – we support you all the way.
How much does support cost?
keyboard_arrow_downIt depends on your solution and support agreement. Many clients have a fixed support package covering assistance, updates, and remote help. Contact us for a solution that fits your needs.
What types of booking and ticketing systems do you offer?
keyboard_arrow_downWe offer online booking for campsites and accommodation, ticketing for day offers and events, self-service kiosks, access apps, and e-ticketing – all fully integrated.
What are the differences between access media?
keyboard_arrow_downWe support chip wristbands, key fobs, QR codes, cards, apps, and license plate recognition. Your choice depends on your facilities, guest types, and need for flexibility and automation.
Do you offer contactless payment and e-ticketing?
keyboard_arrow_downYes – our systems support both. Guests can pay online, at kiosks, or in the app – and access facilities using a QR code or chip wristband, without staff involvement.
What can I use chip wristbands for?
keyboard_arrow_downChip wristbands can be used for access, ID, payment, and locker keys. They work with our readers, locks, and gates – and are especially popular at campsites, water parks, and events.
Can I order a graphic map?
keyboard_arrow_downYes – we design and print custom overview maps for use in guest apps, on screens, or as printed materials. Maps are tailored to match your site and visual identity.
Our Support Principles
Our support ensures that your solution always runs smoothly. Our specialists are ready to assist you – in Danish, Swedish, German, and English – whenever you need it. We work according to these principles:
- Quick follow-up:
Ongoing status updates via our online system give you a clear overview of your cases. - Fast lane:
Urgent and minor issues are prioritized higher in the queue for fast resolution and minimal waiting time. - Early warning – planning without surprises:
You’ll be notified if busy periods arise, allowing you to plan ahead. - Automatic notifications:
You’ll receive alerts if there are any support delays, so you can avoid wasting time. - Efficient tools:
New support tools ensure faster handling of inquiries. - Upgraded support:
Our team continuously receives new knowledge and training. - Effective error correction:
We respond quickly and efficiently to recurring errors and questions to ensure stable operations. - AI and video guides:
More AI solutions and video guides will be implemented in 2025/2026 so you can find answers at your convenience.
