Day-to-day support
If you have questions for our support team within our normal opening hours (every weekday from 9 to 16) there are several ways you can contact us:.
Follow one of the following ways to get help:
- Write to CompuSoft HelpDesk
- Call our support team at (+45) 63 18 63 18
- Call our 24/7 support at (+45) 63 18 63 63
(24/7 Support is invoiced according to current price list and your SLA)
On the form below you can see how to contact our support team.
Support outside our normal opening hours
You can always contact the on-call supporter via our 24/7 support. Please remember you must use your obligatory personal PIN code to get access.
Here's how you do it:
- Call tel. (+45) 63 18 63 63
- Enter your personal PIN and you will be forwarded to the on-call supporter
- Questions for our 24/7 support Team are invoiced according to current price list and your SLA
You will find your PIN code at the top of the CompuSoft HelpDesk. It is a good idea to always have the PIN code close at hand, especially in case where you don't have access to your system.
Support during holidays
Remember you can always reach our 24/7 support team.
Due to Easter, Christmas and other holidays, our office and standard support is closed on the following days, however you can alwas get access to our 24/7 support on tel. (+45) 63 18 63 18:
- March 28, 2024 - Maundy Thursday
- March 29, 2024 - Good Friday
- April 01, 2024 - 2nd Easter Day
- May 09, 2024 - Ascension Day
- May 20, 2024 - 2nd Pentecost
- From December 20th from 2pm 2024, to and including January 1, 2025 - Christmas Holiday
Follow the steps mentioned in "Support outside our normal opening hours".